Shipping policy

2. DELIVERY

Delivery Fee Quote 

I. Prior to checkout, Roses Only Asia Pte Ltd agrees to quote and/or display the delivery fee.

Delivery Times

II. The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.

Saturday Deliveries

III. Saturday deliveries are from 9:00am - 1:00pm and 1:00pm - 5:00pm. Last orders for Saturday is at noon. 

Sunday and Public Holiday Deliveries

IV. Deliveries on Sundays and public holidays are not available, except when stated otherwise.

Special Events Deliveries

V. The Roses Only sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.

VI. Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.

Deliveries in Transit

Roses Only Asia Pte Ltd does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery. Customers may call us at 65 6256 1818 and check on their deliveries. 

Address Types

I. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply.

II. For business, school and hospital addresses, Roses Only Asia Pte Ltd accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

 

NON-DELIVERY 

If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbour).

Kindly note that we will not call recipient unless you have requested us to call. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe.

If delivery fails because the provided address details are inaccurate or because no one is available to receive them and we cannot find a safe place to leave the roses, we can redeliver at 50% of the original Roses order cost and a delivery fee of $19.95. Unfortunately, this is because of the perishable nature of our roses and we only offer the freshest and highest quality gifts, so are likely to need to replace them. Alternatively, you can collect: Roses Only head office (ROSES ONLY SINGAPORE, 565 THOMSON ROAD SINGAPORE 298184). Please contact (65) 6256 1818 to arrange